Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients and we are proud of our good record in this regard. However, if something goes wrong, we would like you to tell us about it.
If your complaint relates to a Data Protection Breach please see our Data Breach Complaints Policy
Our Complaints Procedure
If you have a complaint, please discuss your concerns with the solicitor who is working with you. If you remain concerned, please telephone the head of our firm, who is Neil Fearn on 0345 034 2478, or you can e-mail Neil on neil.fearn@middletonlawltd.co.uk or write to us at Middleton Law Ltd, Beechwoods Estate, 1 Stable Court, Elmete Ln, Roundhay, Leeds LS8 2LQ with the details. Making a complaint will not effect how we work on your case with you.
What Will Happen Next?
Within five working days, we will acknowledge your complaint and, if necessary, ask you to provide any further clarification. We will also provide a copy of our full Complaints Procedure, which explains what you can expect from us and the timescales that will apply.
Office of the Legal Services, Ombudsman
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within the deadlines of:-
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of an act/omission; or
- No more than one year from when you should reasonably have known there was cause for complaint.
There is information on how to do this on the website at www.olso.org or you can email at enquiries@legalombudsman.org, write to them at Office of the Legal Services Ombudsman, PO Box 6167, Slough, SL1 0EH, or telephone the General Enquiries line between 9.00am and 5.00pm on 0300 555 0333 about your complaint.
Solicitors Regulatory Authority
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. There is a report form on their website at https://www.sra.org.uk/consumers/problems/report-solicitor or you can write to them at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.
